Events
Date
2021-12-07
Time
12:00
Event location
Online Event
Speaker
Sandra Lades
On the Way to a Voice-Based Customer Journey
NIM Insights Lunch on 7.12.2021: On the way to a voice-based customer journey
Artificial language as an interface for smart machines is becoming increasingly commonplace: for example, when we shop online by voice with Alexa, talk to a chatbot about a technical problem, or search for product information on the Internet by voice. In our NIM Insights Lunch, our NIM researchers took a look at where and how voice interaction between humans and machines can change the customer journey and the relationship between providers and consumers.
Speaker
- Sandra Lades, Head of Communication and Events, NIM, sandra.lades@nim.org