Reputation Inflation
Reciprocity in Two-sided Reputation Systems: Evidence from an Experiment on Airbnb
The determinants of online review informativeness: Evidence from field experiments on Airbnb.
Designing Informative Rating Systems for Online Platforms: Evidence from Two Experiments
The Effect of Electronic Word of Mouth on Sales: A Meta-Analytic Review of Platform, Product, and Metric Factors
Cutting Through the Online Review Jungle –Investigating Selective eWOM Processing
How Regulatory Orientation and Feelings of Gratitude Shape Online Review Helpfulness
Examining Biased Assimilation in Brand-related Online Reviews
What Happens in Vegas Stays on Tripadvisor? A Theory and Technique to Understand Narrativity in Consumer Reviews
A Discourse Analysis of Pilgrimage Reviews
The Extended Transportation-Imagery Model: A Meta-Analysis of the Antecedents and Consequences of Consumers' Narrative Transportation
Word of mouth and interpersonal communication: A review and directions for future research