Blame the Bot: Anthropomorphism and Anger in Customer-Chatbot Interactions
Implications of Product Anthropomorphism Through Design
Machine Talk: How Conversational Interfaces Promote Brand Intimacy and Influence Consumer Choice
The Return of the Chatbots
Detrimental Trust in Automation: How Conversational Robo Advisors Leverage Trust and Miscalibrated Risk Taking
Turn-taking in Human Communication – Origins and Implications for Language Processing
The Moral Machine Experiment
The trolley, the bull bar, and why engineers should care about the ethics of autonomous cars
Who Can you Trust? How Technology Brought us Together, and How it could drive us apart
Offerings as Digitalized Interactive Platforms: A Conceptual Framework and Implications
The Co-Creation Paradigm
The Power of Co-Creation: Build It with Them to Boost Growth, Productivity, and Profits