Managing the Risk in Human Brands

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Fournier, S., & Eckhardt, G. (2018). Managing the Risk in Human Brands. GfK Marketing Intelligence Review, 10(1), 30-33

Year

2018

Authors

Susan Fournier,
Giana M. Eckhardt

Publication title

Managing the Risk in Human Brands

Publication

NIM Marketing Intelligence Review

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Susan Fournier and Giana Eckhardt

The physical and social realities, mental biases and limitations of being human differentiate human brands from others. It is their very humanness that introduces risk while generating the ability for enhanced returns. Four particular human characteristics can create imbalance or inconsistency between the person and the brand: mortality, hubris, unpredictability and social embeddedness. None of these qualities manifest in traditional non-human brands, and all of them present risks requiring active managerial attention. Rather than treating humans as brands and making humans into brands for sale in the commercial marketplace, our framework forces a focus on keeping a balance between the person and the personified object.

Authors

Susan Fournier, Senior Associate Dean, Questrom Professor in Management, and Professor of Marketing, Boston University, Questrom School of Business, Boston, MA, USA
Giana M. Eckhardt, Professor of Marketing, Royal Holloway University of London, Egham, Surrey, England, Giana.Eckhardt@rhul.ac.uk

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